Key activities:
- Welcoming families and visitors to the hospice and directing to the relevant team
- Helping families with their belongings to and from their vehicles
- Providing drinks and refreshments to families, as well as nurses and staff on shift
- Supporting the care team with admissions & checking in of service users
- Preparing & helping at hospice events
- General upkeep and tidying of wellbeing/care areas
- Creating and printing signs for wellbeing sessions
- Updating notice boards
- Completing basic admin tasks as and when required
Personal qualities / attributes/ knowledge:
- Friendly and enthusiastic
- Good understanding and importance of maintaining the confidentiality
- Good listening and communication skills
- To be able to work with individuals as well as part of a team
- Recognise own limitations and seek help if needed
- Flexible
- Committed and reliable
- Non-judgemental and accepting of multi-cultural/multi-faith beliefs
- Awareness of loss and bereavement
Supervision/ induction: Supervision and induction will be carried out by the Wellbeing lead or Family Support Practitioner. Additional support with be offered by the duty wellbeing staff in charge during the shift.
Recruitment process: Application form, informal interview, enhanced DBS and two references. You will also be required to undertake some mandatory training ahead of commencing your volunteer role, some of which will require an annual refresher e.g. safeguarding.
