Complaints, supporter standards and data protection

Please don’t hesitate to get in touch if you have a complaint or any feedback about EACH. Email with subject line ‘Complaint to EACH via the website’.

If you are a family using our care services and are unhappy about any aspect of our service, please read our Compliments concerns and complaints leaflet.

EACH's supporter standards

At EACH we value your support of our work. Read our EACH Supporter Standards to learn about our promise to you.

EACH's fundraising promise

We are registered with the Fundraising Regulator and committed to our Fundraising Promise.

We are an organisational member of the Institute of Fundraising.

The Board of Trustees, our Management Executive and staff are focused and committed to ensuring we build the best possible relationships with our donors; relationships built on trust and respectful fundraising practices.

Data protection

Your information is held securely with all reasonable precautions used to protect it. If you are an EACH donor or supporter, your data may also be used for profiling to help us provide the best service possible. We will only allow your information to be used by suppliers working on our behalf and will only share it elsewhere if required to do so by law. For full details, please see our privacy policy or email ​

Counter fraud pledge

Fraud is an ever-evolving issue facing all charities, which is why we have signed the Counter Fraud Campaign, organised by the Charity Finance Group. Along with many other charities, we are actively putting measures in place to tackle fraud.

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