Family Information Leaflets

If you would like a printed version of any of these leaflets sent to you, please contact your local hospice:

  • Milton - 01223 815100  
  • Quidenham - 01953 888603 
  • The Treehouse - 01473 271334
We have a wide range of information ​sheets for families – please feel free to browse from the list below and click on the links to read, save or print any of the leaflets (PDFs - will open in new tab).

FIS 1 - An introduction to EACH

FIS 2 - Short break care for your child

FIS 3 - Wellbeing support

FIS 4 - Information for families staying at EACH

FIS 5 - Hydrotherapy

FIS 6 - End of life care and support at EACH

FIS 7 - Practical information for when your child has died

FIS 8 - Compliments, concerns and complaints

FIS 9 - Family Forums

FIS 10 - What happens to your information

​How to access our services

For families:

RIS a How to access EACH services - for families

For health professionals:

RIS b How to make a referral - for health professionals

Easy Read

An accessible leaflet suitable for adults and young people with learning difficulties:

FIS 8 - EASY READ Compliments concerns and complaints

Other useful information

A list of things to bring when you come to stay at our hospices

  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS


Church Lane, Milton,
Cambridge, CB24 6AB


Quidenham , Norwich,
Norfolk, NR16 2PH