Family Information Leaflets

If you would like a printed version of any of these leaflets sent to you, please contact your local hospice:

  • Milton - 01223 815100  
  • Quidenham - 01953 888603 
  • The Treehouse - 01473 271334
We have a wide range of information ​sheets for families – please feel free to browse from the list below and click on the links to read, save or print any of the leaflets (PDFs - will open in new tab).

FIS 1 - An introduction to EACH

FIS 2 - Short break care for your child

FIS 3 - Wellbeing support

FIS 4 - Information for families staying at EACH

FIS 5 - Hydrotherapy

FIS 6 - End of life care and support at EACH

FIS 7 - Practical information for when your child has died

FIS 8 - Compliments, concerns and complaints

FIS 9 - Family Forums

FIS 10 - What happens to your information

​How to access our services

For families:

RIS a How to access EACH services - for families

For health professionals:

RIS b How to make a referral - for health professionals

Easy Read

An accessible leaflet suitable for adults and young people with learning difficulties:

FIS 8 - Compliments, worries and complaints EASY READ

Other useful information

A list of things to bring when you come to stay at our hospices

  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS


Church Lane, Milton,
Cambridge, CB24 6AB


Quidenham , Norwich,
Norfolk, NR16 2PH