Retail Shop Manager

Working Pattern: Working 5 days over a 6 day week* Mandatory weekend working on a rotational basis *Contract: PermanentEast Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Angora Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.Love fashion, people, and the thrill of finding something fabulous. Our Angora shop is a lively part of the local community, based on Angora Business Park on the west side of Colchester. With stylish branded donations and quality pieces arriving all the time, it’s a fun, energetic charity retail environment where no two days are ever quite the same.What you’ll be doing: Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce. Creating a welcoming, inclusive and well-presented shop environment. Driving performance through effective merchandising, pricing, and promotional activity. Building strong relationships in the local community to encourage donations and volunteer support. Managing day-to-day operations including health & safety, stock rotation, and financial reporting.What we’re looking for: Experience in retail management, ideally in a dynamic retail or charity setting. A warm, inclusive and motivating leadership style. Strong organisational and communication skills. Confidence using tills, tablets and online platforms (e.g. eBay). A commitment to EACH’s values and mission. Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.Please view the full job description and person specification for this role at the bottom of this page.Accessibility InformationPlease be aware that this shop has the following access limitations: No step‑free access to the rear of the shop Staff facilities have some accessibility restrictions No designated accessible parking bay outside the shopAt EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.Interested in Learning More Before You Apply?At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07595 414843.