Hear from other families

Read below to find stories from families and their children and young people accessing our services.

We are always looking for new stories to illustrate our services and the impact they have on families across East Anglia. If you'd like to share your story please get in touch with Michael Jarvis in our Marketing and Communications Team on michael.jarvis@each.org.uk.

Ava’s Story

Ava Weeks, three, from Brundall, lives with Apert syndrome, a very rare disorder that affects how bones develop and grow. 

To manage that, she had undergone the following surgeries as of November 2018:

 Two to monitor the pressure inside her skull;

  • Two to break open the back of her skull and give her brain enough room to grow;
  • One to bring forward her forehead;
  • Two on each hand to separate her fingers and give her five digits;
  • Four skin grafts to supply skin for the new fingers; and
  • Two sets of grommets inserted in her ears.

 Ava will continue to have operations as and when is necessary to help herWQ 2018
develop as normally as possible. When her bones stop growing, she will be offered surgery for aesthetic reasons. Most people with Apert syndrome will go through around 40 surgeries during their lifetime.

Ava had to go to London’s Great Ormond Street Hospital every three months in her first year, every six months during her second and now has a huge multidisciplinary team, including speech and language therapists, plastic surgeons, neurosurgeons and ophthalmologists, that will assess her annually. She has various reviews and therapies closer to home. 

Ava lives with her mum, Carly, 35, a former speech and language therapist herself at Norfolk Community Health and Care NHS Trust, dad, Jonathan, 39, a partner at Jackson-Stops estate agency, and sister, Noa, one. 

Carly explained how Ava was diagnosed with an abdominal wall defect known as an exomphalos during her pregnancy. 

“We had extra scans and genetic testing during the pregnancy, but everything came back clear. It didn’t look like the exomphalos was going to be accompanied by any other changes. We found an amazing Facebook page that shared information about exomphalos treatment options and stories from other families of children with the same condition, showing us many children with this type of defect went on to live long and healthy lives. That gave us hope things would work out OK. 

“Then, when Ava was born, the doctors noticed some obvious differences to her body - her forehead and face were a different shape to other babies, the bones in her fingers were fused together, the bones in her toes were also fused, she had a cleft palate, a heart defect, persistent glue ear and a structure in her brain had only partially developed. She was diagnosed with Apert syndrome. Despite it being a genetic disorder, it occurs randomly and so we’ve no family history of this syndrome. It came as a massive shock.

WQ1 2018

  “We were given some literature that was really dated and talked about children with the syndrome being institutionalised and, of course, our initial Google searches were not very encouraging either! Then we found a couple of support groups on Facebook and discovered there are lots of adults with Apert syndrome who have jobs. Some have PhDs, one is a lawyer in the United States, some are registered nurses, some are married, with their own children. This gave us some hope again.”

Nevertheless, the exomphalos meant a long stay in intensive care, feeding difficulties and a nasogastric tube for five-and-a-half months. Ava underwent surgery at three-and-a-half weeks and then ten-and-a-half weeks. 

Carly said: “I learnt to dress her stomach wound, involving twice daily dressing changes, each taking around half an hour, and to tube feed her. We had several unplanned trips to hospital because the wound didn’t heal as planned and it was so rare the community nurses didn’t really know what to expect in terms of healing, so the surgeons needed to keep a close eye on it and we kept having to wait around for them to check her out. She now has follow-ups with the surgeons and we need to keep a close eye on her because she’s at an increased risk of further bowel blockages and adhesions from her previous stomach surgeries.” 

Through the tough times, one constant source of support has been East Anglia’s Children’s Hospices (EACH) who offered Ava care at their hospice in Quidenham, which is currently moving to a new building in Framingham Earl. 

Ava regularly attended a support group run by the charity before she started nursery, whilst Carly and Jonathan attended parent support groups. They have both had counselling to help them come to terms with Ava’s condition.

“I’ve been seeing a counsellor from EACH for the past couple of years,” said Carly. “It’s really been an absolute life- and sanity-saver. The counsellor is trained in supporting parents of children with medically complex, potentially life-threatening conditions and, honestly, I don’t know where else in Norfolk you’d find such specialist support for free. 

“One of the difficult things about Ava’s condition is that because she looks different, other people, adults and children alike, often stare and make rude comments about her. It’s immensely upsetting and hurtful. The counsellor has worked with me to find ways to cope with this and manage it in a positive way. 

“The trauma of Ava’s numerous surgeries and investigations has been difficult for us to manage, and the ongoing nature of her condition means we’re never quite sure when the next surgery will be, so the counsellor has helped me to deal with the endlessness and the uncertainty of her condition, and she’s helped me work through some of the more harrowing things we’ve seen Ava go through. Without her help, I’m not sure we’d be together as a family.” 

Although Ava might look different, she is caring, outgoing, funny and curious, and enjoys the same things as any other child of her age – painting, singing, building with Duplo, watching Peppa Pig and playing with friends. 

Ava has met lots of other children with additional needs in Quidenham, whilst Carly has spent time with other parents who “just get what it’s like having a child whose life has been far from normal”. Carly likes to think of those she knows through EACH as a “hospice family”. 

She continued to explain: “Through the hospice we met another family whose son has a rare craniofacial syndrome like Ava’s. It’s been so encouraging to be friends with another family whose child has had and will continue to have similar experiences to Ava. I hope as the children grow they will become firm friends and will be able to support each other through their treatments and life.”

WQ3 2018 (2)EACH helps families make the most of their time together, including during the most special times of year. Carly’s most treasured memory comes from a “brilliant” Christmas party in 2017. 

“It was so carefully and thoughtfully planned out. We had such a lovely and happy time making memories as a family, and spending time with precious hospice friends.” 

EACH’s hospice in Quidenham is in the process of moving to a more purpose-built one in Framingham Earl, The Nook

WQ3 2018Carly said: “At Ava’s first birthday party we asked friends not to bring presents, but to bring donations for the nook appeal. I think we raised around £75-80. Quidenham is such a lovely, peaceful place, with some amazing resources, but the building’s small and not overly wheelchair friendly, and not in a central location. It’ll be lovely for families to enjoy the amazing resources the new site will be able to offer in a more accessible building and location"

  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS


Church Lane, Milton,
Cambridge, CB24 6AB

The Nook

Pigot Lane, Framingham Earl
Norfolk, NR14 7PX