Hear from other families

Read below to find stories from families and their children and young people accessing our services. 
We are always looking for new stories to illustrate our services and the impact they have on families across East Anglia. If you'd like to share your story please get in touch with Michael Jarvis in our Marketing and Communications Team on michael.jarvis@each.org.uk.

Rupert's story

“Being a parent, all we want to do is protect our children and tell them everything will be OK. I can only watch this disease slowly take my little boy away from me.”

WQ 2018This is the harsh reality faced by Naomi as her four-year-old son, Rupert Wright, has severe mucopolysaccharidosis type II, more commonly known as Hunter syndrome. 

A multisystemic disease, touching just one in 100,000 male births, Rupert is affected in almost every way imaginable, from his growth and physical appearance, brain and intellectual ability, eyes and ears to his windpipe and nasal passage, heart, liver, spleen and bowel, and bones, joints and skin. 

He is at major risk if he ever needs general anaesthetic and his care is extremely complex. He will need more and more as he gets older and the condition continues to take hold. There is no cure, but Rupert does receive weekly enzyme replacement therapy, delivered at home in Suffolk’s Walsham-le-Willows by a specialist nurse. 

Naomi will never forget receiving Rupert’s diagnosis. She said: “It was by far the worst day. I was given Rupert’s diagnosis over the phone by his consultant at the Norfolk & Norwich University Hospital on 13 October, 2016 and from that moment my life changed. We were asked to go in the next day for a meeting to discuss what would happen next. I remember sitting in a room with no windows and a, very aptly, box of tissues on the table. Rupert's wonderful consultant spoke kindly to us and did his best in every possible way, but still had to talk about the harsh reality that was about to start a new path for all of us. Lots of things were discussed, mainly that Rupert would be under the care of Great Ormond Street Hospital. We were also told the life expectancy of children with the severe form of Hunter syndrome [is 10 to 20 years] and, very simply, to just enjoy every moment with him.” 

WQ1 2018Naomi, 32, who works for her parents’ office cleaning business when she is not caring for Rupert, and Rupert’s sister, Alice, six, who goes to Gislingham CE Primary School, are helped to do that by East Anglia’s Children’s Hospices (EACH). 

“We receive a lot of care and support from EACH,” Naomi explained. “Rupert receives short break care. We also attend a support group for children under five and Alice goes to the Sibz groups in the holidays. I receive counselling, too. 

“They’re all beneficial for different reasons and are greatly needed. We very much appreciate everything EACH does for Rupert.

“EACH makes a huge difference and, honestly, I wouldn't want to be without the care and support from everyone who helps.”

WQ3 2018Naomi describes Rupert, who goes to nursery at Riverwalk School in Bury St Edmunds, as “a very loving and cheeky character”. He likes being outside and enjoys tractors and motorbikes. 

EACH is currently in the process of moving to its newly built hospice, The Nook in Framingham Earl from its previous Norfolk hospice in Quidenham. The Nook will transform children’s palliative care in Norfolk.

“My most treasured EACH memory was when Rupert got excited about going to Quidenham,” said Naomi. “He realised where we were when we turned down the drive, got very excited and couldn’t wait to go in and start playing, making himself at home. This was a massive achievement as he was very uncertain at first and it’d be quite difficult leaving him. Jo, his play worker, had worked very hard to understand Rupert's needs, the way he communicates, what he likes and doesn't like, what upsets him, etc.

 “There will always be something very special about Quidenham to me, but the nook is really exciting. We’ll really benefit from the nook, as will all families at Quidenham. It’ll be an amazing place for the children and their families, and the staff. It’ll make caring for the children more efficient and having the space will be amazing. I’m most excited about the hydrotherapy pool, as this will be a great help for Rupert as his joints get stiffer. The amount of effort that's going into it really is amazing.”

WQ2 2018 

  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS


Church Lane, Milton,
Cambridge, CB24 6AB

The Nook

Pigot Lane, Framingham Earl
Norfolk, NR14 7PX