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Complaints, supporter standards and data protection

Please don’t hesitate to get in touch if you have a complaint or any feedback about EACH. Email complaints@each.org.uk with subject line ‘Complaint to EACH via the website’

If you are a family using our care services and are unhappy about any aspect of our service, please read our FIS 8 - Compliments, concerns and complaints.

EACH’s Supporter Standards

At EACH we value your support of our work. Read our EACH Supporter Standards (pdf) to learn about our promise to you.

EACH's Fundraising Promise

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We are registered with the Fundraising Regulator and committed to our Fundraising Promise.



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We are an organisational member of the Institute of Fundraising.

 

 

The Board of Trustees, our Management Executive and staff are focused and committed to ensuring we build the best possible relationships with our donors; relationships built on trust and respectful fundraising practices.


Data Protection

Your information is held securely with all reasonable precautions used to protect it. If you are an EACH donor or supporter, your data may also be used for profiling to help us provide the best service possible. We will only allow your information to be used by suppliers working on our behalf and will only share it elsewhere if required to do so by law. For full details, please see our privacy policy or email ​dataprotection@each.org.uk.


Counter Fraud Pledge

Counter Fraud PledgeFraud is an ever-evolving issue facing all charities, which is why we have signed the Counter Fraud Campaign, organised by the Charity Finance Group. Along with many other charities, we are actively putting measures in place to tackle fraud. You can find out more about the campaign by visiting the CFG website. 
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS

Milton

Church Lane, Milton,
Cambridge, CB24 6AB

The Nook

Pigot Lane, Framingham Earl
Norfolk, NR14 7PX