Retail Shop Manager

Working Pattern: Working 5 days over a 7 day week* Mandatory weekend working on a rotational basis *Contract: PermanentEast Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Holt Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficient retail environment while supporting children and young people with life-threatening conditions and their families.Our Holt shop sits in the heart of a historic Georgian market town and is one of our boutique locations, specialising in high-quality, premium brands sourced from donations across our shops. Despite its size, it is one of our busiest stores, particularly at weekends and during the holiday season.What you’ll be doing: Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce. Creating a welcoming, inclusive and well-presented shop environment. Driving performance through effective merchandising, pricing, and promotional activity. Building strong relationships in the local community to encourage donations and volunteer support. Managing day-to-day operations including health & safety, stock rotation, and financial reporting.What we’re looking for: Experience in retail management, ideally in a dynamic retail or charity setting. A warm, inclusive and motivating leadership style. Strong organisational and communication skills. Confidence using tills, tablets and online platforms (e.g. eBay). A commitment to EACH’s values and mission. Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.Accessibility InformationPlease be aware that this shop has the following access limitations: No step‑free access to the shop entrance No step‑free access to the rear of the shop Changes in floor levels, with no ramps available Shop spread over multiple floors with no lift Staff toilets, kitchen area and office do not have step- free access At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.Interested in Learning More Before You Apply?At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07442 465971.