Volunteer Receptionist

We are looking for a Volunteer Receptionist to join us at our Norfolk hospice, The Nook.

East Anglia’s Children’s Hospices (EACH) are looking for friendly reception volunteers to help provide a welcoming environment for families, donors and all other visitors at our hospice, The Nook. Key activities include;

  • Answering the telephone and transferring calls
  • Greeting all visitors e.g. families, fundraising visitors, contractors
  • Receiving deliveries
  • Receiving donation boxes from fundraisers
  • Calling the fire service in the event of an emergency
  • Dealing & distributing post
  • Computer work – producing mailshots, updating phone/contact lists
  • Photocopying and other admin tasks as required

Volunteers will be able to work as part of a team, be flexible, committed and reliable. It is essential that you are computer literate and have experience of using databases as well as Word, Outlook, Excel. Volunteers will be provided with an induction by the Lead Administrator, who will also provide you with regular supervision sessions.

Ideally we will need assistance from Monday to Friday, morning or afternoon shifts will be available. The recruitment process consists of an application form, informal interview and is subject to an Enhanced DBS and 2x satisfactory references. You will also be required to undertake some mandatory training ahead of commencing your volunteer role, some of which will require an annual refresher e.g. safeguarding.

Apply now

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Hear from our volunteers

Babs Wilding

Babs Wilding, retail volunteer

Spending time here is very rewarding. EACH provides such a brilliant and much-needed service and it’s an organisation I feel very passionately about. 

Tony and Jane Reynolds

Jayne Reynolds, events volunteer

It’s so uplifting and can be very varied, which is something I’d say to anyone interested in getting involved. [...] It’s a great charity to support and the hospice is such a happy, positive place, contrary to what people probably think and expect. It gives families relief and respite at an impossibly sad and complex time in their lives.

John Skoyles 3

John Skoyles, fundraising volunteer

I volunteer because I know the tremendous difference EACH make to families at the most challenging time of their lives. Just one child’s smile or a parent's thank you makes such a difference and is worth more than any salary I could or did earn. We can’t make the children better or even understand what families are going through. However, we can travel part of the journey alongside them and do whatever we can to help

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