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Donating items to our shops

We rely on your donations to stock our charity shops, allowing us to raise money to support our services.

How can I donate?

You’re welcome to drop donations of standard items at any of our shops.
If you have large or bulky items, please call the shop first to check if they have space. If they don’t we can normally arrange collection, or you can drop items off at our distribution centre in Thetford.
To arrange collection of items or for more info, please call our Retail Distribution Centre on 01842 821620.

Items we take:

  • Good quality clothing
  • Good quality, clean bric-a-brac (e.g. ornaments, dinner service sets, mugs, vases etc)
  • Modern paperbacks
  • Toys of good saleable quality
  • Jewellery
  • DVDs/CDs
  • Household Linens
  • Retro and dressing up clothes
  • Small electrical items (e.g. clocks, personal CD players)

We can also take the following:

  • Any textiles - even ragged old clothes!
  • Bicycles
  • Prams, pushchairs, cots
  • Children's shoes, fur, nightwear, spectacles
  • Cosmetics (must be sealed & unused)
  • Old tattered books
  • Large electrical items including modern computer equipment, microwaves, stereo systems
  • Furniture
  • Garden tools, lawnmowers - if you're clearing out your shed, keep us in mind!

If any items are unsuitable for sale in our shops we can usually either sell them at auction or recycle them to raise funds, so we're happy to accept most items, even if not in great condition! However, there are a few exceptions - please see below...

What we CAN'T take:

Some items actually cost us money to dispose of, and for this reason we are not able to accept the following items:

  • Large TVs
  • Pianos
  • Old CRT computer monitors
  • Videos
  • Mattresses, including cot mattresses
  • Duvets and pillows
  • Fridges or Freezers
  • Old/ripped armchairs and sofas (we can only accept these if they are in good condition and comply with current fire safety regulations)
  • Car safety seats, crash helmets, bicycle helmets and riding helmets

If you would like to check if we are able to accept your items, please ask our team at our Retail Distribution Centre by calling 01842 821620. Collected items will be accepted at our driver's discretion, so if you are unsure about anything, please check first.

  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS

Milton

Church Lane, Milton,
Cambridge, CB24 6AB

Quidenham

Quidenham , Norwich,
Norfolk, NR16 2PH