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How to receive our services

Referrals can be made for any of the EACH care services by anyone - family or care professionals.

Care and support is provided to families living in Norfolk, Suffolk, Peterborough, Cambridgeshire and north and west Essex who...

  • Have children living with life-threatening conditions and/or complex health care needs which require palliative care
  • Are bereaved of a child as a result of a life-threatening condition or complex health care need. This is agreed on an individual basis depending on the type of bereavement support needed and the availability of other bereavement services locally.
  • Families from North and East Hertfordshire are considered on an individual basis.

    You can contact your local hospice directly or ask someone to do so on your behalf. Referrals can be made directly to a member of the Care Team at your local hospice on:

    • The Treehouse (Suffolk and Essex) Tel. 01473 271334
    • Quidenham (Norfolk) Tel. 01953 888603
    • Milton (Cambridgeshire) Tel. 01223 815100

    For more information about accessing our services, please read our information leaflets (PDF - will open in new tab):

    RIS a How to access EACH services - for families

    RIS b How to make a referral - for health professionals

  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS

Milton

Church Lane, Milton,
Cambridge, CB24 6AB

Quidenham

Quidenham , Norwich,
Norfolk, NR16 2PH