Hospice housekeepers are left sparkling with pride after winning a top cleaning award

Housekeepers from a leading children’s hospice were left gleaming with pride after scooping a national cleaning award.

Staff from The Nook – the East Anglia’s Children’s Hospice base just outside Norwich – swept aside their rivals at The Cleaning Excellence Awards.

The event, broadcast virtually as part of the Cleaning Matters Live conference, shines a spotlight on the most innovative products, services and individuals and took place on Wednesday.

The housekeeping team from The Nook – Sarah Grieveson-James, Sharon Harradine, Jo Wilks, Denise Neave and Tanya Marshall – proudly received the COVID-19 Response Award.

Megan Seaman, EACH Facilities Site Manager, said: “Our housekeeping team worked throughout the whole pandemic and overnight their workload nearly doubled.

“Each week brought a change to their routines and ways of working, which also included doing physical work like steaming while wearing masks.

“No-one moaned or complained about the changes or additional work they were expected to do with the same amount of staff. They just got on with it.

“They changed holidays, days off and changed or worked extra shifts to ensure we could cover the housekeeping needed to keep the hospice open at all times.”

With a continuous flow of families using The Nook, Megan and the team had their work cut out, sometimes completing over 150 deep cleans a month at the hospice in Framingham Earl.

Often the same room, like the sensory room or soft play room, needed deep cleaning three times a day so different children and young people could use them.

“Because of COVID, we’ve not been able to use our family accommodation for more than one family at a time,” added Megan.

“It’s meant using other rooms, including our quiet lounge, if we’ve needed to have two families resident at any one time and that meant a lot more cleaning.”

The Cleaning Excellence Awards celebrate innovation and high standards from across the cleaning and hygiene sector.

James Child, EACH’s Head of Facilities, said: “This award is a reflection of the team’s hard work and dedication during lockdown.

“There were hundreds of applications and ten organisations were shortlisted, so to win is a wonderful achievement and something to be truly proud of.”

EACH supports families and cares for children and young people with life-threatening conditions across Norfolk, Suffolk, Essex and Cambridgeshire.

In addition to The Nook, it has two other hospices, at The Treehouse, in Ipswich, and Milton, near Cambridge.


To win is a wonderful achievement and something to be truly proud of.

Notes to Editors

“We’d heard about EACH and knew they were a fantastic cause that had supported families we knew, but we never thought we’d be the ones that needed them! Sadly, as fantastic as it is, their service will always be required, and every child who needs their help deserves to have it.”

  • We care for children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk, and support their families.
  • We offer families flexibility and control over where they receive their care and support, including where their child dies – at home, in hospital or at one of three hospices at Milton (Cambridge), The Nook (Norfolk) and The Treehouse (Ipswich).
  • Our family-centred approach includes specialist nursing care, symptom management support, short breaks, wellbeing activities, therapies and counselling, all meeting the individual needs of the child, young person and whole family.
  • We are recognised as leaders in our field, with a reputation for excellence and commitment to pioneering development and innovation.
  • We rely on voluntary donations for the majority of our income and this year need to raise £5.5 million from fundraising and £5.4 million in income from our shops. The year before the pandemic we received just 16% of our total income from statutory sources.
  • EACH Royal Patron – Her Royal Highness The Duchess of Cambridge.
  • For more information about EACH, including forthcoming events and how you can help raise funds, visit www.each.org.uk or call the Norfolk fundraising office on 01508 500894.

Keep in touch:







For further information about this release please contact:

Matt Plummer | Media and PR Manager | 07738 328058 | Matt.Plummer@each.org.uk

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