Hear from other families

Read below to find stories from families and their children and young people accessing our services.

We are always looking for new stories to illustrate our services and the impact they have on families across East Anglia. If you'd like to share your story please get in touch with Michael Jarvis in our Marketing and Communications Team on michael.jarvis@each.org.uk.

Elliot's Story

Charlotte and Melvyn Markham from Kesgrave received care and support through The Treehouse in Ipswich when their son Elliot passed away at just a few hours old. Elliot’s older brother, Louis also received support during this time.  

At Charlotte’s 20 week scan Elliot was diagnosed with a condition called Trisomy 18, which is a serious genetic condition caused by an additional copy of chromosome18 in some or all of the cells in the body. Charlotte and Melvyn were told there was nothing they could do to save Elliot and that he was unlikely to survive the full pregnancy. 

Charlotte explained: “As we neared the end of the pregnancy we were contacted by The Treehouse and asked if we were aware of what services they could offer us - we weren’t, we had no idea. I always remember driving past the sign for the old hospice, thinking how awful it must be to have a child that needed to use the services, thinking of the hospice being an extremely sad and scary place to be.  Little did I know how wrong I was, how limited my knowledge was and how I had made a judgement based on what I saw on the outside. 

“We met with staff from the hospice and put together a care plan for Elliot.  Finally, it felt as though there was someone there who wanted to help us as a family.  We were told that whatever happened we would be able to stay at the hospice with Elliot, spend time caring for him and getting to know him before we had to say goodbye.

“When Elliot was born he was very much alive and the hospice and their Symptom Management Team were instrumental in helping us get Elliot home. Within four hours of his birth we were home together. The nursing team stayed until we were settled and then left us to be a family.”

Elliot sadly passed away the next day after an amazing 17 hours and 5 minutes.

Charlotte continued: “Once Elliot died EACH became instrumental in helping and supporting us every step of the way. Later that day we went to stay at the hospice with Elliot, I was able to bath and care for him. This gave us a bit more time together making precious memories and also the chance to be away from everything, with each other. We didn’t have to think about preparing meals or doing anything else we needed to. We were able to have family and friends visit us so they could meet Elliot.”

“In the time that has passed since his death, the hospice have supported us as a family in so many ways. Louis has had music therapy and attended sibling days, my husband and I attended a baby bereavement group and I have one to one counselling support. We also go to various events for bereaved families and I am a member of the choir. 

“EACH are always on hand to support us and meet whatever needs we have. I can’t imagine what our experience would have been like without them, I feel that they have and continue to walk our journey with us. Just knowing there is someone there who can help. 

“Being able to continue to go to the Treehouse is hugely comforting, to spend time in the room where Elliot was, wander through the gardens and feel in some way close to him. Singing in the choir means I meet with others in similar position to myself - we help and support each other, and know in some way they understand you. I love being part of the choir as it gives me something positive and ongoing that I can do because of Elliot and through singing I am able to continue to do something for him.”
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS


Church Lane, Milton,
Cambridge, CB24 6AB


Quidenham , Norwich,
Norfolk, NR16 2PH