Hear from Jane Campbell, Quidenham’s Service Manager

Hear from Jane Campbell, Quidenham’s Service Manager

Dec 16, 2014
Jane’s role as EACH Service Manager at Quidenham puts her right at the very heart of the nook appeal and like many of the staff members at Quidenham she is looking forward to the extra space and facilities the nook will allow.

We asked Jane to talk about her role, Quidenham and how the nook will make a difference to the care her team can offer.

“My role as service manager is to ensure the delivery of excellent palliative care to children with life-threatening illnesses and their families. We provide care in the hospice, at home or in other community settings. 

“The hospice at Quidenham has offered a haven for many families over many years. It is not a place of gloom, but one of support and fun at difficult times for families. We are also able to offer time to children and families – a valuable resource in the very busy world of the NHS and social care.

“As children’s needs become more complex and care more technical, it is evident that our current location is not big enough. We are unable to offer hydrotherapy on site, the corridors are narrow, presenting a challenge to children with large wheelchairs and lots of extra equipment, we currently deliver care on two floors with a very small lift and we are also constrained by the size of our bedrooms.

“We are very lucky at EACH to have access to a broad spectrum of professionals including not just nurses and carers but a variety of therapists. We have grown our wellbeing team over the years and are now very lucky to have a music and art therapists – both of whom have equipment and products to store. We have had to put a shed up in the garden to store some of these as space is currently at such a premium in the hospice.

“I am very excited by the prospect of a new hospice, with large indoor and outdoor spaces. Better storage space will offer us the opportunity to develop services without having to consider whether we can accommodate any more equipment to do so.

“Our parents accommodation will be much larger and more integrated so we can better support parents and families who are staying. We will have a lovely hydrotherapy pool, meaning we can provide all year round sessions rather than six week blocks currently being delivered, and purpose built rooms for art, music and counselling. We will also have the capacity at the nook to have our sibling and bereavement support groups on site rather than miles away from the hospice.

“Due to the new location, we will have improved ambulance response times in an emergency and better access to our local hospital as well as it being easier to access for families.

“It is difficult to imagine all the positives to be gained by the new hospice. I would urge the people of Norfolk to support the nook appeal, not with the idea that this is a terribly sad place where children go to die, but as an uplifting place where children and their families laugh and live as well.”

Support the nook:

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  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS


Church Lane, Milton,
Cambridge, CB24 6AB

The Nook

Pigot Lane, Framingham Earl
Norfolk, NR14 7PX