Booking short break stays and day care sessions

Booking short break stays and day care sessions

Jan 19, 2016
Offers of short breaks by EACH

To improve the planning of short breaks we are now asking you to respond by accepting or declining an offer within 10 days. If we do not receive a reply, we will assume it is unsuitable and will offer the booking to another family. This will not affect your allocation.

To accept or decline your booking please email or call 01223 815111 where you can leave a message; or return the reply slip which is at the bottom of the bookings letter.

More and more families are managing their short break bookings via email. If you do not already receive short break offers by email and would like to please let us know by contacting  

Family requests for bookings

You can request dates for short breaks in advance and wherever possible we will try to provide these. There is always a high demand for weekends and school holidays, therefore it may not always be possible to meet requests for these times. We will confirm your requests as soon as possible. You can have up to two requested stays booked at any one time.

Short break reminders

We now send you a text message two weeks before each stay. This will be followed by the usual  phone call one week before your stay to confirm arrival time.

Why you need alternative care in place for all short breaks

It is essential that you have alternative arrangements in place for the care of your child during all short breaks in case of emergencies at the hospice. In the unlikely event of an emergency – such as a major utility failure – it may be necessary to close the hospice completely and the children/young people  resident would have to go home. We will be asking you to tell us your alternative care arrangements in case of an emergency when we call to confirm the arrival time for your stay.

If you have any queries about bookings please contact Josie Dwyer, Service Manager:, 01223 815135. Alternatively please contact one of the Care Managers listed below:

Lucy Brumpton  Tel: 01223 815114

Kat Simmonds    Tel: 01223 815101

Lucy Williamson Tel: 01223 815101

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  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS


Church Lane, Milton,
Cambridge, CB24 6AB

The Nook

Pigot Lane, Framingham Earl
Norfolk, NR14 7PX