EACH Model of Care Evaluation: Looking to the Future

Over the past few years we have been developing a more person centred approach to the way we care for and support families – developing our services to meet all levels of need, for all family members.

We now need to do a stock take of where we are now, to inform future care development and delivery. 

Our aim is to evaluate the EACH model of care and how well our services meet families’ needs; to evaluate how effectively resources are utilised to benefit the whole family; and to assess how EACH fits in with the wider health and social care system.

Questions we will be asking are:

  • What do we mean by ‘a person centred approach’?
  • What is families' experience of our services currently?
  • How effective are EACH’s services, systems and structures in meeting needs and facilitating person centred approaches?
  • How effectively does EACH utilise its resources to benefit the whole family's needs?
  • What work does EACH do that is unique and where does it overlap, e.g. with other service providers?

To answer these questions we will be asking for feedback from families, staff and a range of stakeholders.

We would like as many families involved as possible, and would love to hear your feedback.

You can do this in the following ways:​

  • Directly feed back to Maureen after any care/wellbeing session by video message – record a short video on your mobile phone or tablet and forward to maureen.carson@each.org.uk
  • Complete the questionnaire below, before 13th March. Even if you only have time to answer a few questions, we would really appreciate your feedback - all responses will be really helpful in working out what we're doing well, what we can improve and how we can make positive change in the future.

All feedback will be treated as confidential. 

If you have any questions about the project please don’t hesitate to get in touch with Maureen – maureen.carson@each.org.uk, or the service manager at your local hospice. If you would prefer to chat over the phone rather than filling in the questionnaire, please email Maureen to schedule a suitable time.

Evaluation questionnaire

2. Do you as a family receive person centred care from EACH?

3. Do the services you receive meet all your needs?

  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS


Church Lane, Milton,
Cambridge, CB24 6AB


Quidenham , Norwich,
Norfolk, NR16 2PH