Retail Area Manager (Cambridgeshire & Norfolk)

Retail Area Manager (Cambridgeshire & Norfolk)

Full-Time, Permanent | £27,000 - £35,900 per annum

Closing date: 19/12/2018
Interview date: 08/01/2019

East Anglia’s Children’s Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.  

Due to the growing success of the EACH charity retail operation, a fantastic opportunity has arisen to join our expanding Retail team.  Reporting directly to the Head of Retail, the Retail Area Manager post will have responsibility for shops across Cambridgeshire and Norfolk.

With responsibility for leading a team of shop managers in the delivery of sales & profit budgets for EACH retail, you’ll be used to delivering exceptional levels of retail performance through outstanding retailing standards and initiatives.  You will also be involved in supporting the development and delivery of the retail strategy.  

You will initially manage 19 shops in an expanding retail portfolio and will want to develop a framework for success across a regionally spread set of shops.  Your day to day responsibilities will include monitoring performance, ensuring adequate staffing levels and identifying and following through with the implementation of continuous improvements.  

As an experienced leader of people, you will provide direction and support to enable your team to be successful and to fulfil their potential. 

You will also contribute to developing a culture of shared experience and expertise across the retail operation as well as demonstrate commercial initiative to increase sales, Gift Aid, donations and volunteer numbers.

Our ideal candidate will have a good understanding of charity retail and experience of volunteer management, along with a track record of managing a high performing team delivering financial goals. Strong leadership skills and a desire to quickly engage and motivate your teams are a must.

Benefits include generous annual leave and a competitive pension package. 

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment

To apply please go to where you will be asked to complete an application form.  For further information email


Job Description:

Area Manager Retail JB

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  • EACH helps us to create lovely memories and has played an important part in all of our lives, not just Lucy’s. Heather, Lucy’s mum
  • We are also supported by the 24/7 True Colours nurses and it’s so reassuring knowing we can call on them whenever we need support or advice Helen, William’s mum
  • I didn’t realise hope was a gift until I became a mum. My little boy taught me many things and that was one of them Claire, Jacob’s mum
  • I really love going to the hospice. I’ve made friends there and get to do loads of fun stuff. Renee
  • I can’t imagine what it would have been like. Nobody should have to, every family should be offered the support we were, and are still getting Claire, Jacob’s mum
  • EACH helped us with coping mechanisms and special ways of remembering Stanley. Brad, Stanley's Dad
  • Children like Lucy don’t get the opportunity to go to sleepovers or to their friends for tea, so the interaction she has at the hospice is priceless. Heather, Lucy’s mum
  • EACH has helped us keep Stanley’s memory alive. And allows us to look to the future Brad, Stanley's Dad
  • We arrived at the hospice feeling scared and alone. We had so many questions – they answered them all and more. Claire, Jacob’s mum
  • It’s been a great opportunity to meet other parents in a similar situation, something that doesn't really happen anywhere else. Helen, William’s mum
  • EACH supports families when they’re at their absolute lowest, helping them to come to terms with their child’s illness, losing them and beyond Brad, Stanley's Dad
  • When we first heard about the hospice we were apprehensive because we didn’t know what to expect. When we got there we realised it was a lovely place where Renee would be well looked after, and we would be able to have a much-needed break. Stacy, Renee’s mum
  • The play specialists are excellent and I also get inspiration from the activities they organise. Heather, Lucy’s mum
  • Renee loves going to The Treehouse, but it’s great that care staff are also able to visit us at home too. Stacy, Renee’s mum

The Treehouse

St. Augustine’s Gardens,
Ipswich, IP3 8NS


Church Lane, Milton,
Cambridge, CB24 6AB


Quidenham , Norwich,
Norfolk, NR16 2PH