Tracy Cottis Tracy has a BSc Hons in Biochemistry from the University of Wales. She is a Senior Civil Servant working in HM Revenue & Customs as a Deputy Director. Based in Criminal Investigation, she has a varied portfolio leading on planning, strategy and policy. She was for eight years a member of the Colchester Samaritans, five years as a team leader and three as a Deputy Director. Tracy has a particular understanding of EACH's services as her daughter Amy used the Ipswich hospice until she died in 2007, aged 3. EACH continue to support her family.